Shipping policy

Last updated: 21 September 2026

Orders from marvilleroad.com are sold and shipped by House of Appeal AB (org. no. 556821-2749), Birger Jarlsgatan 16, 114 34 Stockholm, Sweden, which runs the brand Marville Road. Contact: customercare@marvilleroad.com.

  1. Processing time
    All orders are shipped from our warehouse in Stockholm within 2 business days. You receive an order confirmation by email when you place your order, and a tracking link when it ships.
    Delivery times below are estimates from the day your order ships. Deliveries to rural addresses can take longer.
  2. Shipping to Sweden
    DHL Service Point: 2 to 4 business days, free.
    PostNord Ombud: 2 to 4 business days, 39 SEK.
    Budbee Home Delivery: 2 to 4 business days, 99 SEK.
  3. Shipping to the EU
    UPS Standard Service Point: 3 to 6 business days, free.
    FedEx Direct Delivery: 3 to 6 business days, free.
    Prices include VAT. No customs duties apply within the EU.
  4. Shipping to the United Kingdom
    UPS Standard: 2 to 5 business days plus customs clearance, 45 GBP.
    Prices in GBP exclude VAT and customs duties. These are charged by UK customs after the parcel arrives in the UK, and you pay them to UPS or UK customs before delivery.
  5. Shipping to the United States
    UPS Expedited: 3 to 6 business days plus customs clearance, free.
    Prices in USD exclude sales tax and customs duties. These are charged by US Customs and Border Protection (CBP) after the parcel arrives, and you pay them to UPS or CBP before delivery.
  6. Shipping to Norway
    UPS Standard: 2 to 4 business days plus customs clearance, 300 NOK.
    Items priced at 3,000 NOK or less include Norwegian VAT, and no further taxes or duties are charged. Items priced above 3,000 NOK exclude VAT, and Norwegian Customs charges VAT and duties on arrival.
  7. Customs, duties and import VAT
    For orders to the UK, US and Norway, you are the importer. You are responsible for collecting the parcel and paying any VAT, taxes and duties charged on arrival. Deliveries to these countries can take longer because of customs clearance. For questions about import charges, contact UPS or your local customs authority.
  8. Parcels not collected
    If you refuse or don't collect a parcel to the UK, US or Norway and it is returned to us, we may charge the actual costs it caused, such as return freight, carrier fees and customs handling, up to 120 GBP, 120 USD or 1,000 NOK. We refund the rest of the order value. Refusing a parcel does not count as using your right of withdrawal. See our Return and Refund Policy.
  9. Order cancellation
    You can cancel an order by emailing customercare@marvilleroad.com before it leaves our warehouse. Once shipped, it cannot be cancelled, but you can return it under our Return and Refund Policy.
  10. Delays, lost and damaged parcels
    The risk for the goods passes to you when you, or someone you appoint, receive the parcel. Until then, we are responsible for loss or damage in transit.
    If your parcel hasn't arrived within the estimated time, or arrives damaged, contact customercare@marvilleroad.com with your order number, and photos if damaged. We investigate with the carrier and send a replacement or a refund.
    If delivery is significantly delayed, you have the right to cancel the purchase and get a full refund.
  11. Delivery address
    Check that your delivery address is correct before placing your order. If a parcel is returned to us because of an incorrect address, we contact you to arrange a new delivery. The new shipping cost is yours to pay.
  12. Order tracking
    Track your order via the link in your shipping confirmation, or on our Track your order page.
  13. Personal data
    We share your name, address, phone number and email with the carrier delivering your order, as described in our Privacy Policy.