Customer Care

Please use the chat to ask any questions you may have. Our chat agent will forward any unanswered questions to our team via email. If you prefer, you may still email our Customer Care directly at: customercare@marvillewomen.com

Our mission is to provide women like you with effortless pieces for a timesaving wardrobe.

Don't know where to start? Book an appointment for personal shopping in our Showroom on:

Gamla Brogatan 15
Stockholm, Sweden

Book an appointment via the booking page or contact us to book an appointment : customercare@marvillewomen.com

PRESS & MARKETING
Email: pia.hylen@marvillewomen.com

WHOLESALE
Email:wholesale@marvillewomen.com

Marville Road offers shipping with Postnord, DHL, Budbee and UPS. The shipping rate for your order will be displayed in checkout, and depends on which shipping option you select for your order.

Delivery Times

All orders are dispatched 10:00 CET Monday-Friday. Orders placed after this time are dispatched the next business day. Kindly note that these delivery times are estimates and might vary.

Postnord Pick Up Point
Delivered to your nearest service point within 1-3 business days after dispatch.

DHL Service Point
Delivered to your nearest service point within 1-3 business days after dispatch.

Budbee Home Delivery
Delivered to your door within 1-3 business days after dispatch. between 17:00-22:00 CET.

UPS International Standard & Access Point
Delivered to your home or an access point near you within 2-7 business days after dispatch.

All orders are completed, dispatched and delivered from our warehouse in Stockholm, Sweden.

When ordering from outside the European Union (EU)
All product prices exclude VAT/tax and duties and local custom fees are applied by your local customs. Please contact your local customs office for further information.

Free Shipping EU

• Sweden with DHL
• Rest of the European Union (EU) with UPS

Shipping Rates

• DHL Service Point FREE
• Postnord Pick Up Point Sweden 29 SEK
• Budbee Home Delivery 99 SEK
• UPS International Standard & Access Point 300 NOK / 8 USD

International Shipping outside the European Union (EU)

International orders will be delivered within 2–8 days after dispatch and you receive your shipping confirmation.

Disclaimer

During high impact periods of sale and other activities, the dispatch and delivery times may be longer. We operate business days Monday to Friday and are closed on Swedish bank and public holidays. As soon as your order is dispatched, you will receive a shipping confirmation and a tracking number via email.

All orders are sent from Sweden. Shipments made to outside of the EU are subject to additional taxes/duties in your Customs. You will be responsible to claim your goods from your Customs and settle import taxes and duties before receiving your items.

We currently ship to the UK. We do not ship to the US or Norway.

You are responsible to pay import tax and duties

All prices shown in GBP / USD / NOK exclude VAT/tax and exclude Customs import taxes and duties. Duties and taxes are applied by your Customs once the items have arrived in your country. You are responsible to claim your goods and pay taxes/duties before receiving them.

For any questions regarding your order, please contact UPS/FedEx or your local customs office for further information.

Receiving your order

All orders are dispatched from our warehouse in Stockholm at 10:00 CET Monday-Friday. Orders placed after this time are dispatched the next business day. Kindly note that these dispatch times are estimates and might vary.

International orders (to non-EU countries) will reach Customs effectively 5-8 business days from ordering online. Thereafter, you will receive a notification from your Customs where you must take action and pay Customs import taxes and duties before you can receive your items. For further information, please contact UPS/FedEx or your Customs.

Marville Road charges up to 100 GBP / 100 USD / 1000 NOK for non-claimed items

PLEASE NOTE! In case you do not act on notifications from your Customs, or if you avoid paying import taxes and duties, the order will be returned to Marville Road upon which we will deduct from the refund of your items the following:

Administration fee for handling Customs and return shipping, up to 100 GBP / 100 USD / 1000 NOK in total.

Disclaimer

During high impact periods of sale and other activities, the dispatch and delivery times may be longer. We operate business days Monday to Friday and are closed on Swedish bank and public holidays. As soon as your order is dispatched, you will receive a shipping confirmation and a tracking number via email.

We accept Klarna Pay Later, Klarna Pay Now, PayPal, Visa, Mastercard, Maestro and Amex. We provide Swedish payments with Klarna and Swish.

Need a different size or color? Save 80 SEK / 8 EUR / 30 EUR by exchanging your product(s). Exchanges are free! Please note that you will have to place and pay for a new order before being refunded for the returned item(s).

Exchange instructions:

1. Place a new order of your desired size and/or color.
2. Visit the Return Portal and choose “Exchange” for the item(s) you want to exchange, then proceed.
3. You will receive an email with instructions for how to return your item(s). Check your junk mail in case the email has not been delivered to your inbox.
4. Once your returned item(s) are received and approved, we will refund you the cost of the returned item(s). We do not charge any return fee when you exchange.

Used a discount code? No problem – we’ll apply it again for your new order. Just email us both order numbers and we’ll help you out!

customercare@marvillewomen.com

If you wish to make a return, click here.

After you have registered your return, you will receive instructions for the next step via email. Items should be returned within 14 days of receiving your order.

Please note: A return fee will be deducted from your refund. The amount depends on your location:

– 80 SEK for returns within Sweden
– 18 EUR within the EU
– 30 EUR for the rest of the world

• Please note! Exchanges are free.

• A return fee will be deducted from your refund. The amount depends on your shipping location:

– 80 SEK for returns within Sweden
– 18 EUR within the EU
– 30 EUR for the rest of the world

• If you wish to make a return, click here. After you have registered your return, you will receive instructions for the next step via email.

• Items should be returned within 14 days of receiving your order. This also applies to items on sale.

• All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.

• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

• Items should be returned in their original packaging to ensure they are adequately protected in transit.

• Items should be returned new, unused, and with all designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

• If you do not pick up your order at the service point, we will charge you for delivery, return and storage costs. The cost of this is 150 SEK. Be aware of that uncollected items are not counted as cancellation of your purchase.

Is your item faulty or in a bad condition? Contact our customer service with your order number and a picture showing the issue, and we'll get back to you!

Email: customercare@marvillewomen.com

MARVILLE ROAD SHOWROOM
Only by appointment
customercare@marvillewomen.com
Gamla Brogatan 15
111 20 Stockholm

Stockholm Åhléns City Stockholm
Klarabergsgatan 50, 111 21 Stockholm
Telefonnummer: 08-6766000

NK Nordiska Kompaniet Stockholm
Nk Sophisticated, Plan 1
Hamngatan 18-20, 111 44 Stockholm
Telefonnummer: 08 - 762 82 58

Lyxx
Mörby centrum
Golfvägen 8, 182 31 Danderyd

Plagg
Sankt Eriksgatan 37, 112 34 Stockholm
Telefonnummer: 08-650 31 58

Ströms Man & Woman
Kungsgatan 38, 111 35 Stockholm
Telefonnummer: 08-22 63 00

Byus for you
Lidingö Centrum, Stockholmsvägen 55, 181 31 Lidingö
Telefonnummer: 08- 765 04 28

Göteborg NK Nordiska Kompaniet Göteborg
NK Sophisticated, Plan 2
Östra Hamngatan 42, 411 09 Göteborg
Telefonnummer: 031 - 710 10 17

Åhléns City Göteborg
Östra Hamngatan 18, 404 39 Göteborg
Telefonnummer: 031 - 333 40 00

Ströms i Göteborg
Kungsgatan 27-29, 411 15 Göteborg
Telefonnummer: 031 - 17 71 00

Ströms i Sisjön
Stora Åvägen 23, 436 34 Askim
Telefonnummer: 031 - 285 700

Carizma
Rådhusesplanaden 7C, 903 28 Umeå
Telefonnummer: 090 - 77 88 77

Seven Days of Fashion
Storgatan 23, 434 30 Kungsbacka
Telefonnummer: 0300 - 106 14

Borgeby Kids & Friends
Basunvägen 6, 237 42 Bjärred
Telefonnummer: 046 29 14 10

Sensi
Kullagatan 37, 252 20 Helsingborg
Telefonnummer: 0422- 180 10

Marina Varberg
Drottninggatan 17, 432 41 Varberg
Telefonnummer: 0340 -140 90

Boutique Fideli
Drottninggatan 42, 60224 Norrköping
Telefonnummer: 011 - 23 77 77

Fribergs Herr och Dam
Storgatsbacken 21C, 331 30 Värnamo
Telefonnummer: 0370 - 103 66

Butiken Noga Utvalt
Lantmätargränd 42, 553 20 Jönköping
Telefonnummer: 036 - 810 39

Syster C
Kungsgatan 4, 652 24 Karlstad
Telefonnummer: 0707 - 53 99 15

Friendhs
Södertorg 19, 621 57 Visby
Telefonnummer: 0498 - 21 57 75

STEP by STEP
Galärbacken 11, 457 40 Fjällbacka